Do the prices include taxes?
All the prices include taxes.

Do the prices include shipping costs?
No, shipping costs are calculated when all the products have been placed in the shopping trolley. These expenses are calculated based on the product weight. 

Which credit cards are accepted?
If you register you obtain a PayPal account free, which enables you to make instant payment by Internet using a debit or credit card.
 You can pay for your purchases or send money to anyone who has an e-mail address in 55 countries and regions, free of charge. 

https://www.paypal.com/es/cgi-bin/webscr?cmd=p/auc/new_ebay_buyer_intro-outside

Can I pay by transfer to account?
Yes.  After making payment by transfer, you should send a copy of the transfer by fax (0034 936 591 728 ) or e-mail (info@16grapes.com) to speed up the processing of your order.

How long do the products take to arrive?
Usually between 1 to 7 days, depending on the destination.  For more information, please consult this table.

Shipments section

SEUR CLASSIC

FRANCE 2-3 days
GERMANY 3-4 days
AUSTRIA, BELGIUM, LUXEMBOURG, UNITED KINGDOM 3-4 days
NEDERLANDS, ITALY 3-4 days
DENMARK 5-6 days
IRELAND 5-6 days
SWEDEN, FINLAND, GREECE 6-7 days

SEUR NetExpress

FRANCE (except islands) 2 days
GERMANY, BELGIUM, LUXEMBOURG, UNITED KINGDOM, NEDERLAND, 3 days
ITALY, AUSTRIA, GREECE, 3-4 days
DENMARK, IRELAND, SWEDEN, 4-5 days
FINLAND 6 days

UPS

UPS Express saver 24H by air.

Is it safe to purchase at www.16grapes.com?
PayPal is the safest payment method in the Internet.  They use the leading fraud prevention tools and you can pay without sharing your financial data, which also helps to reduce risks.  Your safety is increased even further thanks to the PayPal purchases protection programmes and specialised Customer Service.

Will my data be given to other companies?
No, never. 16grapes undertakes not to give your personal data to any other company, not even to any associated companies of 16grapes. Rest assured that your personal data will not be used by anyone other than 16grapes. If you have any queries about 16grapes.com, don’t hesitate to send them to us at our e-mail address, info@16grapes.com and we will be only too pleased to respond.